Frequently Asked Questions

Q: What are the Library open hours?

A: Library hours depend on time of the year, such as Regular Semester, Summer Semester, Ramadan, etc. It is best to see the current hours at our web page at 

https://www.uaeu.ac.ae/en/library/libraryhours.shtml 

Q: Can the general community (non-UAEU) use the library?

A: Yes, the general community (non-UAEU) may use the library during appropriate male/female timings (see https://www.uaeu.ac.ae/en/library/libraryhours.shtml ). If you wish to borrow any books, you can apply for Community User Membership, which requires a deposit and registration fee. For more information, please contact the circulation  staff at circlib@uaeu.ac.ae  or by telephone at 03-713-4684-(4677)-(4671)

Q: How many books may I check out?

A: Depending on user type, you may borrow up to the following number of general books with varying loan periods (exceptions are Special Collections, Reserves, Multimedia, etc.)

USER	NO. OF ITEMS	LOAN PERIOD	RENEW BOOKS
UAEU Bachelor Student/Master	10	30 days	General books (2 times) Emirates Books (2 time)
UAEU PhD Student	20	120 days	General books (2 times) Emirates Books (2 time)
UAEU Faculty Member	20	120 days	General books (2 times) Emirates Books (2 time)
UAEU Staff Member	10	30 days	General books (2 times) Emirates Books (2 time)
Community User	10	30 days	General books (2 times) Emirates Books (2 time)
LIWA Consortium Member (ZU or HCT)	10	30 days	2 times

Q: How do I renew books?

A: There are a number of ways you can renews your books:

• Online at the Login page https://uaeu.account.worldcat.org/account/checkouts
• By email request at: circ_lib@uaeu.ac.ae

• By telephone at 03-713-4684-(4677)-(4671)
• In person at any lending desk or self-check Machine.

 

Q: How do I get clearance from the Library?

A: You should first make sure your library record is clear (all books returned, and any fines/fees are paid) by contacting the Lending Desk staff:

• By email request at: circ_lib@uaeu.ac.ae
• Onsite at the Lending Desk
• By telephone at 03-713-4684-(4677)-(4671)
• In person at any lending desk
  
  

Q: How much money do I owe in library fines or fees?

A: The amount depends on whether or not you have overdue books that have accrued fines, and replacement and/or processing fees for lost or missing books. Usually, you will receive email notification for any overdue books or fees, but please check with the Lending staff to be sure at circ_lib@uaeu.ac.ae or by telephone at 03-713-4684-(4677)-(4671).

 

Q: How can I pay my fines?

A: Please call or email Lending Desk staff at circ_lib@uaeu.ac.ae or by telephone at 03-713-4684-(4677)-(4671) to get the exact amount that you owe. Then, you can pay by several methods.

•  If you have a Visa or MasterCard, you can pay directly at the lending Desk.
•  Or you can deposit money in the Library Abu Dhabi Commercial Bank account (# 11447524920001), and get a receipt.
• You can send the original bank deposit receipt through Email circ_lib@uaeu.ac.ae.
• Or you can bring the original bank deposit receipt to the library service desk.
  
  

Q: How do I find a book in the Library?

A: You can check the online catalog: At https://uaeu.on.worldcat.org/advancedsearch?queryString=&spellcheck=true, then write down and search for the book by the call number on the shelf.

Q: Where is the Library located?

A: The Main Library is located at UAEU in Building D2.  Access is via the basement of the Crescent Building or will shortly be via the Garden in the center of the campus.

Q: If I am not a member of UAEU, may I still access your e-resources?

A: Yes, e-resources are available for the non member physically present in the library. 

Q: I can t access the e-resources, even though I entered my user name and password. What do I need to do?

A: Please make sure that you are using the correct email username (without the extension "@uaeu.ac.ae") and your password.

Make sure you enter e-resources from our website or delete the history of the browser.

Or request the assistance via e-mail: digital.library@uaeu.ac.ae

Q: Can the libraries provide assistance with publishing my research?

A: Yes, the Libraries offer support for free for faculty, students and staff with: literature reviews (including systematic reviews); accessing documents and papers from other institutions; selection of journals for publication; manuscript editing; and support for publishing with commercial publishers or publishing via the UAEU institutional repository as open access material.

Or you can contact Dr. (Shahab Majoud) via e-mail: Smajud@uaeu.ac.ae

FAQ of Tipasa Interlibrary Loan of books for LIWA Consortium

Q: Who can request and borrow via LIWA Tipasa?

A: Registered students, staff and faculty of HCT, UAEU and ZU.

Q: How many items can be requested?

A: A patron can borrow maximum of 10 items for faculty member, students and staff per visit.

Q: For how long can an item be borrowed? 

A: LIWA Tipasa's item can be borrowed for one month for all faculty member, students and staff.  The item can be renewed for two times.

Q: What happens if the book is returned late?

A: Overdue notices are sent to the patron to return it.  

Q: What happens if an item is lost?     

A: Patrons will be required to pay for replacement of lost or damaged items at their local library.  A default fee is DHS100 will be added to the price of the lost or damaged item.

Q: What can be borrowed?

A: All items can be borrowed except for non-circulating items e.g multimedia materials and Reference books such as Encyclopedia, dictionaries, thesis.