Using Complaints & Feedback to Improve Services
United Arab Emirates University is committed to regularly reviewing received complaints and feedback, with the aim of improving service quality and enhancing the efficiency of procedures.
Service Response Timeframes
Type of Case |
Description |
Response Time |
Comment |
General note to improve services |
Within 5 working days |
Suggestion |
Customer proposal to enhance services |
Within 5 working days |
Inquiry |
Request for clarification or information |
Within 1–2 working days |
Regular Complaint |
Expression of dissatisfaction with a service |
Within 3 working days |
Urgent Complaint |
High-impact issue requiring immediate attention |
Within 2 working days (48h) |
Complex Complaint |
Issues involving multiple departments or in-depth review |
Within 7 working days |
Your feedback will be handled with the utmost attention, transparency, and confidentiality. You will be kept informed throughout the resolution process.
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