Customer Happiness Charter

At United Arab Emirates University, we are committed to providing high-quality services that reflect transparency, efficiency, and excellence. We strive to ensure that all our customers including students, faculty, staff, alumni, and partners receive a positive and enriching experience.

Our Commitment to You.What We Ask of You.Mechanism for Handling Complaints and Feedback.

We are dedicated to Provide accurate, timely, and reliable information across all service channels. Treat all customers with courtesy, respect, and fairness.

Continuous review of the complaints and feedback management system, and identification of opportunities for improvement and development to ensure that your expectations and aspirations are met.

Ensure easy access to our services through a variety of channels.

Continuously improve our services by listening to your feedback and acting upon it.

Respond to inquiries and complaints in a timely and effective manner.

Commitment to fulfilling the "UAE Government Promise for Future Services."

To help us serve you better, we kindly ask that you:

Treat our staff with courtesy and respect.

Provide accurate and complete information when using our services.

Respond to our requests for additional information or documentation in a timely manner.
Share your feedback to help us improve.

Complaints and feedback are received through the University’s official channels with utmost attention and professionalism.

Cases are categorized (e.g., complaint, suggestion, inquiry, etc.) in accordance with an approved internal classification framework.

Each case is routed to the relevant department for appropriate action and monitored until closure.

Full and transparent communication is maintained, ensuring all relevant information is provided to the concerned party.

Feedback is viewed as a valuable input that supports continuous improvement efforts.

Using Complaints and Feedback to Improve Services

Using Complaints & Feedback to Improve Services

United Arab Emirates University is committed to regularly reviewing received complaints and feedback, with the aim of improving service quality and enhancing the efficiency of procedures.

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