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Frequently Asked Questions

Registration:

  1. I am not sure how to register for my courses.

Please click here for more details on how to register for your courses.

  1. I am unable to register because an error appears on my registration page.

Please click here for more details about common registration errors.

  1. I am registered for my courses but do not know how to view my detailed class schedule.

Please click here for more details on how to view your class schedule.

  1. I received a registration error message stating “maximum hours exceeded.” Who should I contact?

Please contact the registration staff for clarification.

Shaikha Al Kaabi -  037136764 | Email:  shaikha.alkaabi@uaeu.ac.ae

Khadeeja Almarzooqi:  037134268 | Email: k.murtadha@uaeu.ac.ae

  1. I received a registration error message stating, "You are not permitted to register at this time." Who should I contact?

Please click here to check and confirm your current registration eligibility

  1. I received a registration error message stating “time conflict,” although there is no actual class overlap.

Please check for a potential final exam conflict, and contact the advising unit for assistance.

Female Students:

Mariam Al Shamsi – 03-7135524 | Email: m.alshamsi@uaeu.ac.ae

Mariam Al Hassani – 03-71355799 | Email: m.alhassani@uaeu.ac.ae

Male Students:

Hanan Al Shamsi – 03-7135514 | Email: h.alshamsi@uaeu.ac.ae

  1. I am a new student in my first semester, but I have a “Registrar’s Hold” and cannot register.

Please contact the Registration Staff for clarification.

Shaikha Al Kaabi – 03-7136764 | Email: shaikha.alkaabi@uaeu.ac.ae

Khadeeja Almarzooqi – 03-7134268 | Email: k.murtadha@uaeu.ac.ae

  1. I received a “Closed Section” registration error.

Please check if additional sections have been opened or if the course ceiling has been raised. You may also apply for a ceiling increase. Please click here for more details.

  1. Why am I not assigned to CIT, although I applied for CIT in NAPO?

Please contact the Admissions Department:

Email: UG@uaeu.ac.ae | Phone: 03-7134251

  1. I returned from National Service, but my student account is inactive.

Please contact the Admissions Department at UG@uaeu.ac.ae | 03-7134251. Also, ensure that you have submitted your National Service completion letter through NAPO.

  1. I am a new student in my first semester and want to postpone my registration.

Please contact the Admissions Department at UG@uaeu.ac.ae | 03-7134251 for assistance.

  1. I cannot find the classroom location in my schedule.

Please check through the e-services portal to determine whether the class is online or on campus.

  1. I would like to attend classes online because I cannot attend on campus.

According to the Ministry of Education regulations, all classes must be conducted face-to-face, unless otherwise specified on e-service.

  1. What should I do if there is a hold on my registration?

Please contact Registration Staff for assistance. 

Shaikha Al Kaabi – 03-7136764 | Email: shaikha.alkaabi@uaeu.ac.ae

Khadeeja Almarzooqi – 03-7134268 | Email: k.murtadha@uaeu.ac.ae

  1. I would like to apply for a Leave of Absence (Registration Postponement).

You can postpone your registration through e-services. Please click here for more details.

  1. I would like to completely withdraw from the United Arab Emirates University.

You can submit a withdrawal request through e-services. Please click here for more details.

 

Advising:

  1. I am a new student and do not know who my academic advisor is.

Please open the Degree Works system and review the “Worksheet” page to find your advisor’s name. Please click here for more details.

  1. My advisor has not responded to my email or phone call.

Please allow at least 24 hours for a response before contacting CitStudents@uaeu.ac.ae.

  1. I am looking for my program’s study plan but have not been able to locate it.

Please click here to access the programs’ study plans.

  1. I would like to request a course ceiling increase.

You can submit a request through the e-services portal during the add/drop period. Please click here for more details.

  1. I submitted a ceiling raise request but have not received a response.

You can track the status of your request through e-services. If your request has been pending for more than two days, please contact the department chair offering the course.

  1. I am a CIT student on academic probation. Who should I contact?

Please check your university email to ensure you have submitted the required forms, then contact the advising unit.

Female Students:

Mariam Al Shamsi – 03-7135524 | Email: m.alshamsi@uaeu.ac.ae

Mariam Al Hassani – 03-71355799 | Email: m.alhassani@uaeu.ac.ae

Male Students:

Hanan Al Shamsi – 03-7135514 | Email: h.alshamsi@uaeu.ac.ae

  1. I would like to add or drop (withdraw from) a course.

Please use the e-services portal during the add/drop period. Please click here for more details.

  1. My GPA is 2.0 or higher. Can I repeat a course in which I received a C–, D+, or D?

Students with a GPA of 2.0 or higher are not permitted to repeat courses that have already been passed.

  1. My GPA is below 2.0. Can I repeat courses in which I received a C–, D+, or D?

If your GPA is below 2.0, you may repeat up to two courses with grades of C–, D+, or D. However, you cannot repeat the same course more than once, and you must repeat the same course, not an equivalent or a substitute.

  1. I am currently enrolled in another college and wish to join the College of Information Technology. What is the procedure for college transfer?

Please click here for more details.

  1. I am currently enrolled in the College of Information Technology and would like to change my major. What is the procedure?

Please click here for more details.

  1. How can I request an Incomplete grade for a missed final exam?

Please ​click here​ for instructions.

 

General:

  1. How do I set my password for the first time?

Please contact 03-7136111 or email Helpdesk@uaeu.ac.ae for assistance.

  1. My password is expired

For password or technical issues, please contact 03-7136111 or Helpdesk@uaeu.ac.ae. You can also reset it using the self-service option. Please click here for more details.

  1. How do I submit an absence excuse request?

Please click here for instructions.

  1. How can I request official documents (To Whom It May Concern letter, schedule, or transcript)?

Please click here for instructions.

  1. I need to contact the Training and Internship Office

Please contact:

Maryam Al Kaabi – 03-7135517 | Email: maryam.s@uaeu.ac.ae, or

Fatima Al Neyadi – 03-7135526 | Email: fatimah@uaeu.ac.ae

  1. I would like to contact the Housing Office.

Please click here for contacts

  1. I am a student of determination and require assistance.

Please click here for contacts

  1. Where can I find important dates and academic deadlines?

Please refer to the academic calendar on the UAEU app or website. Please click here for more details.

  1. I am an international student. Who should I contact regarding scholarships?

Please contact:

Ms. Rana Al Katheeri – 03-7135816 | Email: rana_kathiri@uaeu.ac.ae

Office: Crescent Building, Admissions Department

  1. I am a sponsored student under the Ministry of Defense and need to contact my sponsor coordinator.

Please contact:

Ms. Fatima Al Neyadi – 03-7136744 | Email: f.alnayadi@uaeu.ac.ae

Office: Geosciences Department, Room F1-0033

  1. I am a non-Arabic-speaking student and want to register for an English section of GEIS101 (Biography of the Prophet) or GEEM105 (Emirates Studies).

Please contact:

Ms. Saleha Al Ameri – 03-7136077 | Email: s_alameri@uaeu.ac.ae (Office H1-1076) to check for English section availability and registration procedures.

 

Apr 1, 2026