Newsletter_Issue13_Website - page 6

It increase
customer
satisfaction
A Service Desk
offers many
important benefits.
It decrease call
abandonment
It Improves call
quality during
peak hours
It ensure
business
continuity
It improves
the quality of
service at the
organizationlevel
What are the benefits of the Service Desk ?
Reference : Service Desk Definition :http://searchwindowsserver.techtarget.com/definition/service-desk
By Amna Al Dharmaki
What is the difference between Service Desk Agent and Expert Agent?
    
    
    
   
  
  

      
      
   
    
      
       
       
5 | December 2015 UITS Newsletter