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Establ ished Laptop Support Center
An aim on Help
Administrative
Applications
Desktop
Software
Academic
Applications
Hosted
Services
Instructional
Software
Core
infrastructure
Services
University information
Technology services supports six kinds
of software applications and more than
250 software components
UITS Annual Report | 2011/2012 | 55
UITS with the coordination of student affairs division
established a new laptop support center which is centrally
located within the CIT building. Faculty, staff and students
can purchase new laptops of three different levels of
specifications from this center. Hardware support of each level
for any kind of laptops is also available at the center and
outside of the university at evenings and weekends to facility
our valuable students and faculty members.
On regular basis the requests such as fixing laptop / desktop,
resetting and forgetting passwords, fixing connectivity issues,
removing viruses, to complex assistance, UITS helpdesk is the
main point of contact for IT Services and support. IT Helpdesk
recently streamlined the operations and support mechanism and
these improvements allowed us to handle request in more
managed way with rapid response.