Basic HTML Version
Live Chat service will enable UAEU community to
get rapid support online and for users who prefer
to express themselves better through online
chat, rather than by sending an email or making
a phone call. It’s easy! The user can find this
service using internet browser like (Internet Ex-
plorer, Firefox, or Safari on a Mac) or by using
your iPad, iPhone, Android phone and others
.
Live Chat Service
15,000
Support Requests
via Emails
End-user PC Strategy
54 | UITS Annual Report | 2011/2012
We continue to refresh PCs every four to five years, based on processing
requirements, providing community with higher-performing desktops to
enhance their productivity. To maximize productivity benefits, we are
deploying PCs with Intel® Core™ vPro™ processors. We are coupling PC
refresh with a major initiative to deploy Microsoft Windows 7 enterprise-
wide. We delivered the OS to about 95% of administrative units in 2011-
2012, and our goal is to complete the deployment to the whole
community by the end of 2012.