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IT Governance Team
IT Governance team make sure that IT
strategy is aligned with business strategy.
Policies, procedures and processes are
established and resources are secured.
This group makes sure that IT risks are
known and well managed.
End-user Support Team
Support team is responsible of managing all
End-user computing infrastructure and
services for colleges, student affairs and
administration units. Department is
administrating all end user problems and
developments with a high level of customer
satisfaction.
Centralized Call Center Team
Call Center Team performs routine, and some
non
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routine, continuous and repetitive work
involved primarily with the operation of a
telephone switchboard to route, receive and
place calls to all UAEU campus locations,
Disseminates information to callers as
necessary.
IT Helpdesk Team
IT Helpdesk Team provide students, faculty,
and staff members with a centralized point
of contact for all IT service’s request and
support in the university. The Helpdesk is
committed to a quality service through
teamwork and a proactive approach to
problem identification, solution and
customer satisfaction.
Technical Training Team
This group is responsible for educating the
community on the new and existing
technology and overseeing the preparation,
implementation , facilitation, tracking and
day-to-day operations.
Enterprise Data Center
Operation & Management
Team
Oversee day to day operations for the
state-of-the-Art UAEU data centers and be
responsible for site availability, working with
operations and engineering teams. Define
priorities for Data Center projects and be
responsible for consistent, clear
communication about production and test
environments. Involved in setting up the
project’s architecture, environments,
system testing and deployment.
Web Service &
Development Team
The Web Services Team is responsible for
the internal and external web presence of
the UAE University. Team is also
responsible for managing and supporting
enterprise web applications such as
university portal, CMS, Internship Program
web application and much more.
8 | UITS Annual Report | 2011/2012
This team provides fast, reliable and cost
effective telecommunication services from
data to voice, dial-up to high speed internet
and wired to cellular. They support and
manage all new VoIP and legacy telephonic
system and coordinate between IT and
Enterprise Telecommunication
Team
Enterprise Database & Data
Warehouse Team
The Database & Data Warehousing Team is
r e spons i b l e f o r manag i ng and
maintaining Universi ty Enterpr ise
Databases, Application Servers, reporting
and Data Warehousing environment. The
team is the gatekeeper for university back
end systems and imposes standards and
change control processes for all the
changes to be implemented in production
environment.
Enterprise Network
Operation & Management
Team
Manages and develop the enterprise
network by monitoring its performance,
security, error detection etc. Directly
i nvo l ved i n c r ea t i ng / upda t i ng /
implementing the UAEU network system’s
architecture and environment.